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Meg Brideson Willach

Stage 4 Restrictions - Metro Melbourne

In line with the announcement from the Victorian Government on new Stage 4 restrictions for metropolitan Melbourne, we wanted to let you know as quickly as possible the implications for Willach Australia.

We remain open for business and the following plans have been put in place with the health and safety of our customers, team members and communities as our top priority.

 

These are extraordinary times in Victoria, rules, guidelines and directives are changing frequently for local operations which has a flow on to each state who are currently updating their own requirements in relation to essential workers. Please know that your pharmacy operations are important to us and we will do all things necessary to attend to any issues as quickly as we are able. If you have any questions, please contact me on 0417-145-118.

Stay safe.

Meg Brideson
Managing Director
Willach Australia Pty Ltd

Technical Support - Service Line & In Store

  • Our technical services team remain on call from 8am-8pm, 7 days per week for your support contactable on 1800 94 55 22. We will attempt to resolve any issue with you over the phone.
  • For most states, Willach technicians have been classified as essential workers and have been able to attain permits to attend sites Australia-wide to undertake emergency repairs; we will continue this practice and will require your support in the application process. We also request a level of patience with us, each State Government has a different process and these are changing frequently. Non urgent repairs will be attended to after the lockdown period.
  • For customers located in the lockdown areas of Melbourne, we are required by State Government to re-issue your attending technician with a daily work permit. We apologise that this may delay their departure from Burwood by up to an hour.
  • The technical staff have been allocated into two teams to manage the potential risk of the entire team being unavailable.
  • We have put preventative maintenance visits on-hold during this Stage 4 lockdown, in keeping with the directives of the State Government to minimise the potential of cross site contamination.
  • Whilst we are onsite, we request your full support in adhering to State and Federal Government directives including appropriate risk mitigation strategies

Training

  • We are running a series of small group webinars, please visit the link below for the current dates or alternatively contact training@willach.com.au
  • Online training will be available from mid-September for Foundation level knowledge.
Willach Team

Sales

  • The sales team are working from home and able to assist you through video conferencing.
  • We are able to demonstrate our range of storage solutions and automation by video conference using our Melbourne showroom facility, in addition we have sites in each state who are able to take you through their experience with Willach product.

Jan, Simon and Meg are all available to take your call or email.

Jan Pendrakowski – 0418 385 788

Simon Gerrits – 0428 828 868

Meg Brideson – 0417 145 118

Email @ info@willach.com.au

Warehouse & Online Shop

  • The warehouse is operational, at a reduced staffing levels which comply with Victoria’s requirements. Please take this into account when placing your order, there may be a short delay in dispatch
  • We have implemented practices which limits the need to have external people enter the premises. A contactless drop off/ pick up point will be available.
  • Anyone needing to enter the premises will be required to undertake a paper-based health survey, have their temperature taken and record their personal contact details in the event that contact tracing is required. Entry is only available via the side door to the warehouse.
  • Current health directives must be observed at our site including compulsory wearing of face masks, social distancing requirements, hand sanitiser must be used upon entry and exit.

Maximise your staff, stock and space

A range of options for individual needs

The CONSIS.B robotic dispenser can be integrated into the workflow of your pharmacy seamlessly and without difficulty. The compact design takes up minimal space and delivers maximum flexibility and performance.

Partner with Willach

We have proven experience in over 20 countries and have successfully completed over 1,000 projects in Australia and New Zealand.

German Built

Designed, engineered and manufactured in Germany

Family Business

130 year old family business

End-to-End

Customised end-to-end solutions for your dispensary

Customer Care

Our service line is available 7 days a week.

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