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CONSIS.C questions
How much space does a CONSIS C require?
CONSIS C is 100% customisable and comes in 3 widths, and is flexible in height and length. Its modular design means it can fit into both smaller community pharmacies and larger, high-volume dispensaries.
Can a CONSIS C be customised to my pharmacy layout?
aYes. The CONSIS C is 100% flexible in its design and is customised to your space. It can have the option of an autoloader which is internal or external to your machine. Our team works with you to design a configuration that fits your dispensary layout, patient flow, and growth plans. and in the right quantity. At Willach, we recognise a pharmacy dispensary is a unique and highly
specialised work environment that is home to a variety of tasks and processes – and this requires a layout and systems that are functional and practical.
Our dispensary solutions are specifically designed to help you achieve:
- An optimal dispensary workflow
- A professional, modern and spacious dispensary design
- Increased accuracy levels and the prevention of errors
- A high level of stock control and improved medication management
- A relaxed working atmosphere
- More time to focus on core business and customer advice
As experts in the field of dispensary solutions we appreciate that each pharmacy business is unique and one size does not fit all. Together, we will liaise with all relevant stakeholders to work towards a dispensary design that solves your challenges and meets your business objectives.
Our team of professionals will guide you through a comprehensive analysis of your dispensary layout, stock and staff resources as well as workspace and storage requirements. The result is a custom design that provides operational efficiency as well as improved quality and cost outcomes.
How reliable is the CONSIS C?
CONSIS C is built with German-engineered precision and is renowned for its reliability. It also has inbuilt sensors and cameras meaning we have sophisticated diagnostic tools available to assess any issues. Across the robotic range in Australia we proudly can say we have a 99.9% uptime and when combined with our local, directly employed service technicians, you can count on consistent uptime and fast support.
What are the construction materials of the CONSIS C?
The machine is fully designed, engineered and manufactured in the Willach facility in Germany. The outer shell is made from steel which has strength longevity and durability, particularly compared with melamine/ timber outer which can be found on a competitor machine.
The shelving is made from glass which has been proven in testing to have the greatest strength and durability.
What happens if there’s a power outage?
The CONSIS C is supplied with a dedicated Uninterruptible Power Supply (UPS). In the event of a power outage, the UPS keeps the system’s PCs running for around 30 minutes, allowing the operator to generate a report of medication locations so the pharmacy can continue to operate manually. Once power is restored, the robot resumes normal operation.
How does the CONSIS C improve staff efficiency?
By handling repetitive stock management and dispensing tasks, CONSIS C frees your staff to spend more time with patients. Autoloading saves hours each week, while seamless dispense software integrations assist with marking off stock from your wholesaler orders.
How secure is the medication stored in the CONSIS C?
The drugs are stored within a secure, locked unit with a key. This gives you the ability to authorise staff to access the machine.
Will I need new IT infrastructure for a CONSIS C?
No major upgrades are typically required. Our team will assess your existing IT and dispense system setup and work with your IT support team to make this as smooth as possible for you.
Can I finance a CONSIS C?
Yes. We partner with finance providers to offer flexible leasing and repayment plans, helping you invest in automation without straining cash flow. Read the blog about financing options here
How quickly can I expect to see ROI from a CONSIS C?
Many pharmacies experience a return on investment within 3-4 years, thanks to labour savings, improved space utilisation, workflow efficiency, and increased patient service capacity.
Does the CONSIS C robot fully integrate with Fred Dispense Plus?
Yes. Willach is an approved Fred Marketplace supplier and CONSIS C has full, proven integration with Fred Dispense Plus. This means prescriptions flow directly from Fred to the robot without manual workarounds or delays.
Can CONSIS C also integrate with other dispense software providers?
Yes. All CONSIS machines are programmed with the universal WWWKS2 language this means we can integrate with all providers.
Will I need to change my workflows to suit the robot?
Not unless you want to. We work with you in designing a robot into the pharmacy and part of the savings you get with the investment is a workflow which improves the overall dispensary operations. If you have already maximised these, then we simply design the root into your existing space, utilising the efficiency you have already created.
What is the CONSIS C autoloader and how does it benefit my pharmacy?
The CONSIS C autoloader, called A StockMaster, automatically identifies, scans, and loads medications into the robot with minimal staff involvement. This can save your team manual work each week putting stock away on shelves as well as time taken to mark stock off invoice. For pharmacies with limited staff or high prescription volumes, the autoloader is a game-changer in efficiency and accuracy.
I’ve heard some suppliers claim the Willach robots aren’t approved by Fred. Is that true?
No — this is incorrect. Willach is an official Fred marketplace supplier. Competitors who suggest otherwise are misleading you.
CONSIS.B questions
Q: What is the CONSIS B?
The CONSIS B is a German-engineered robotic dispensing system using channel technology to store and dispense medication quickly and accurately. It’s ideal for medium-to-high volume pharmacies looking to improve workflow efficiency and stock control.
How quickly can the CONSIS. Robot Dispense?
Minimal travel distances of the picking mechanism enhance picking productivity. Where gravity chutes and perspex bins are used, each pack is delivered in 4-6 seconds to the workstation – halving the time required for manual picking.
What makes the CONSIS B different from older models?
The CONSIS B offers faster dispensing speeds, enhanced reliability, improved software, and greater storage density than earlier channel systems. It also features advanced hardware design for quieter, smoother operation.
What happens if the power fails?
Be it power failure or a computer crash, manually removing packages in an emergency is easy. Simply open the glass doors, remove the package – and you’re done!
Is it easy to operate?
The user-friendly intuitive CONSIS software is easy to use with the added convenience of the adjustable touch-screen monitor with integrated scanner and keyboard.
Can it handle bottles?
Medicine bottles are stored, dispensed and restocked quickly and easily without any need for double handling or specialised storage.
How much space does a CONSIS B require?
CONSIS B systems come in a range of sizes to suit your dispensary layout. They can be configured to fit compact or elongated spaces, with options for side- or rear-loading depending on workflow requirements.
Can the CONSIS B integrate with my existing dispense software?
Yes. CONSIS B integrates with all major Australian dispense systems, including Fred Dispense Plus, MINFOS, and Z Software, for seamless workflow and real-time stock updates.
What kind of training is provided?
Comprehensive on-site training is included as part of every installation. Our team ensures all staff are confident operating the system, managing stock, and performing basic maintenance tasks.
How long does installation take?
Typical installation and commissioning take around one week, depending on site readiness and integration requirements. Our project team manages all logistics to minimise disruption.
What support does Willach provide after installation?
We provide full technical support, including remote diagnostics, scheduled maintenance, and rapid on-site response. Support plans are tailored to your pharmacy’s needs.
What is the lifespan of a CONSIS B robot?
With regular servicing and proper use, a CONSIS B can operate efficiently for well over a decade. Many Willach customers continue using their systems reliably 10–15 years after installation.
Can I upgrade my existing CONSIS A to a CONSIS B?
Yes. The CONSIS B is the direct upgrade path from the CONSIS A, offering familiar technology with major advances in performance and reliability. Our team can assess your site for the most efficient upgrade plan.
General questions
Who is Willach Pharmacy Solutions?
Willach Pharmacy Solutions is a trusted partner to over 1,500 pharmacies across Australia and New Zealand. With more than 20 years of local experience and 135 years of global expertise, we specialise in pharmacy storage and automation solutions that improve workflow efficiency, profitability, and patient care.
How can you improve efficiency at my pharmacy?
Operational efficiency is all about having the right resource in the right place at the right time—
and in the right quantity. At Willach, we recognise a pharmacy dispensary is a unique and highly
specialised work environment that is home to a variety of tasks and processes – and this requires a layout and systems that are functional and practical.
Our dispensary solutions are specifically designed to help you achieve:
- An optimal dispensary workflow
- A professional, modern and spacious dispensary design
- Increased accuracy levels and the prevention of errors
- A high level of stock control and improved medication management
- A relaxed working atmosphere
- More time to focus on core business and customer advice
As experts in the field of dispensary solutions we appreciate that each pharmacy business is unique and one size does not fit all. Together, we will liaise with all relevant stakeholders to work towards a dispensary design that solves your challenges and meets your business objectives.
Our team of professionals will guide you through a comprehensive analysis of your dispensary layout, stock and staff resources as well as workspace and storage requirements. The result is a custom design that provides operational efficiency as well as improved quality and cost outcomes.
What products does Willach offer?
We offer a complete range of pharmacy storage and automation solutions, including CONSIS robotic dispensing systems, shelving and drawer systems, and dose automation technology. Our solutions are designed to optimise every part of the dispensary—from storage to dispensing and workflow design.
How does Willach help improve pharmacy workflow?
Our systems are designed around efficient pharmacy workflows. By analysing your current operations, we tailor a layout and technology mix that reduces dispensing times, minimises errors, and allows staff to focus more on patient care and professional services.
What makes Willach different from other suppliers?
Willach is the only company in Australia offering a complete range of pharmacy storage and automation solutions—from shelving to robotic dispensing and dose packing. We’re not just a supplier; we’re a long-term partner, committed to keeping your automation running efficiently through expert advice, local service, and genuine partnership.
Are Willach systems suitable for all pharmacy sizes?
Yes. Whether you’re a small community pharmacy or a high-volume dispensary, we can design a solution to suit your space, workflow, and budget. From compact robotic systems to large-scale automated setups, every design is tailored to your business needs.
What’s included in the CONSIS Customer Care Program?
The program includes preventative maintenance, access to our 365-day support hotline, remote diagnostics, and software updates. You’ll also receive on-site servicing from our Melbourne-based technicians who travel nationally to support pharmacies across Australia and New Zealand.
How quickly can a technician attend if there’s an issue?
Most issues are resolved over the phone or via remote connection. If on-site support is needed, our Melbourne-based technicians are mobilised immediately, with response times prioritised based on urgency and pharmacy location.
How often should my robot be serviced?
Annual preventative maintenance is included in the program. This ensures all mechanical, electrical and software components are inspected, calibrated, and performing as intended.
How does Willach’s support compare?
Willach has been servicing pharmacy robots across Australia for more than 20 years. We’re proud to hold an unrivalled 5-star customer rating and are widely regarded as the benchmark for pharmacy support.
Our service team is made up entirely of Willach employees—no contractors. The same technicians who install your robot are the ones who perform your annual service, handle any break-fix issues, and answer calls to our support line.
All technicians report directly to our Managing Director, ensuring any service issue or breakdown is escalated immediately and resources are mobilised to get you up and running as quickly as possible. Our machine uptime is confidently maintained at 99.9% across our installed robots.
I was told Willach outsource their service and support, is this true?
No — this is incorrect. Competitors who suggest otherwise are misleading you. The quality of our service and support is so important that the technicians report directly to the Managing Director, who takes pride in the fact that our technicians are given 5-start ratings by customers. The high levels of service are why our existing customers return to us when purchasing new machines.
What uptime can I expect from my CONSIS robot?
Willach systems achieve a proven uptime of 99.9% across Australia. Regular maintenance and proactive support help us maintain this exceptional level of reliability.
How long has Willach been operating in Australia?
Willach has been proudly operating in Australia and New Zealand for over 20 years. Globally, Willach is part of a German family business established more than 135 years ago—renowned for precision engineering, reliability, and innovation.
Can Willach help with dispensary design?
Absolutely. Our design experts and partners work closely with you to create efficient, future-ready layouts that make the most of your space. From workflow mapping to custom furniture and robot placement, every detail is designed to maximise efficiency and aesthetics.
How can I get started with Willach?
Simply contact our team to arrange a consultation. We’ll assess your current workflow, discuss your goals, and recommend a tailored solution—whether it’s automation, storage, or a complete dispensary redesign.
+61 3 9429 8222
info@willach.com.au
FAMA questions
What are FAMA Shelves and Drawers?
FAMA is Willach’s premium shelving and drawer system, designed specifically for pharmacy environments. Engineered in Germany, FAMA systems maximise storage capacity, improve stock visibility, and create faster, more efficient dispensary workflows.
What makes FAMA different from standard shelving?
Unlike traditional retail shelving, FAMA drawers and shelves are purpose-built for pharmacy use. Each unit is precision-engineered to fit medication packaging, reduce picking time, and keep the dispensary clean and organised. The result is a professional workspace that supports accuracy, speed, and safety.
How do FAMA drawers improve workflow efficiency?
FAMA drawers are designed to reduce movement and streamline stock retrieval. They can be installed directly under the dispensary bench or within easy reach, allowing pharmacists to access stock quickly without leaving their workstation. This layout significantly improves dispensing speed and ergonomics.
Are FAMA systems customisable?
Yes. Every FAMA installation is tailored to your pharmacy’s space, stock profile, and workflow. Configurations can include open shelving, pull-out drawers, and angled shelving for fast movers. Our design team ensures the system integrates seamlessly with your dispensary layout and automation.
Can FAMA be combined with CONSIS robotic systems?
Absolutely. FAMA shelving and drawers are designed to complement CONSIS robotic dispensing systems. Together, they create a seamless workflow between automated and manual dispensing, helping you maximise space and efficiency.
What materials are used in FAMA systems?
FAMA systems are built from high-quality, durable materials designed to withstand daily pharmacy use. The drawers run on smooth, maintenance-free ball bearings, and all components are manufactured to strict German quality standards for long-term reliability.
Willach shop questions
Who can purchase from the Willach online store?
The Willach online store is designed for pharmacy professionals and businesses. If you’re a registered pharmacy or healthcare provider, you can easily create an account and order products online.
What products are available online?
You can purchase a range of pharmacy storage and workflow accessories, including FAMA shelving components, CONSIS accessories, prescription pockets, labels, and other consumables. Larger automation and shelving systems are available via consultation with our sales team.
Do prices include GST?
No. All prices listed on the Willach online store are in Australian dollars (AUD) and exclude GST. GST will be added to your order in the cart.
What payment methods do you accept?
We accept major credit cards. For account customers, invoice terms may also be available—please contact our accounts team for details.
How long will delivery take?
Orders are processed within 1–2 business days. Delivery times depend on your location, but most Australian metro areas receive orders within 3–5 business days. Regional and remote areas may take slightly longer.
How much is shipping?
Shipping is calculated at the checkout based on your location and order size.
Can I pick up my order?
Yes. Orders can be collected from our head office at:
Building 11, 15–21 Huntingdale Road, Burwood, VIC 3125
Please select Pickup at checkout and wait for a confirmation email before collecting your order.
Can I return or exchange an item?
Yes, returns are accepted within 14 days of purchase for unused and unopened items in their original packaging. Please contact our team at info@willach.com.au before returning any product to obtain a Return Authorisation. A refund will only be issued once the goods are received and inspected by our warehouse.
Do you ship internationally?
At this stage, our online store ships within Australia only. For international orders, please contact our team directly at info@willach.com.au to discuss your requirements.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or you’ve received the wrong item, please email our support team immediately with your order number and photos of the issue to info@willach.com.au and we will investigate.
Can I order replacement parts for CONSIS or FAMA systems online?
Yes. Many commonly used parts and accessories are available online. If you can’t find a specific item, please email our support team at info@willach.com.au for assistance.
How can I track my order?
Once your order has shipped, you’ll receive a tracking link via email. You can follow your parcel’s progress directly through the courier’s website.