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We appreciate that at times, you may feel a situation has become overwhelming or frustrating. We are here to help you and ask that you treat our staff with respect and dignity.  

Willach has a duty of care to ensure that its employees and appointed agents are provided with a safe and healthy workplace free from physical and psychological hazards.  

We have a zero tolerance approach to any negative behaviours directed towards our staff and appointed agents. This includes bullying, verbal abuse, gestures, harassment, violence or threats of violence, verbal and/or physical aggression from customers and/or any agents engaged acting on their behalf. Where such behaviours are directed towards our staff, whether it be in pharmacy or other setting, over the phone or via email, our staff are directed to remove themselves from the situation immediately. 

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