Service Line: 1800 94 55 22 – Open 8am to 8pm AEST
Online Training
Online Training
We are currently re-developing our online training materials inside our own CONSIS learning platform. In the meantime we can offer you:
- 1-1 personalised coaching. Learn more
- Face to face training held in each state – Book a training
- A hard copy of our training materials – View CONSIS User Guides
- When logged in, you are able to access a full suite of training guides and videos.
If you’d like more information about options for your pharmacy, please get in touch.

Online Learning
New online training modules are currently in development. In the meantime, if you’d like more information about our existing training options, please get in touch
Willach Pharmacy Solutions provides access to skills units which are short online training modules that deliver bite sized chunks of learning to help you understand and manage the CONSIS robot.
Launched in September 2020, the online training program currently delivers training for A machines and B machines for both the CTS and Navigator user interfaces.
COURSE DURATION
Each unit takes around 5 minutes to complete and includes a short quiz to test your knowledge.
You will need access to a computer with speakers which can also play video.
At the successful conclusion of the Fundamentals program, you will be awarded a Certificate of Competition and will be ready to enrol in an Advanced CONSIS Management workshop held in your State.
SKILLS UNITS
In each experience level the CONSIS Skills Units include:

CONSIS FUNDAMENTALS
This is the traditional entry level training program. It is suitable for new dispensary staff members, or dispensary staff members who haven’t attended CONSIS training before or have not attempted the Fundamentals online training.
It is expected that attendees have a basic understanding of dispensary operations and experience in dispensing prescriptions with pharmacy dispensing software.
The program is conducted in the Willach Training Facility in Melbourne.
Learning Objectives
At the completion of this training program attendees will understand at a foundation level:
Components of the CONSIS Robot
CONSIS Software functions and the application of daily duties
General concepts of CONSIS inventory maintenance
Dispensing software functions
Troubleshooting - How to contact the CONSIS service line for support
Training Content
CONSIS Hardware: moving shelves, adjusting & creating channels, product alignment
Operating CONSIS software
CONSIS integration with dispensing software
Managing CONSIS inventory
Using reports to optimise the CONSIS
Troubleshooting simple errors
How to complete the training
Each pharmacy has a CONSIS Learning Coordinator who is responsible for enrolling you in the training. You will need an email address and your Pharmacy’s Group Code to register.
If you are already set up as a user, please login here
To find out if your Pharmacy is registered email us at training@willach.com.au



