Terry White Chemmart Caneland Mackay
At Terry White Chemmart Caneland in Mackay, the team recently upgraded their dispensary with the installation of a CONSIS C robotic dispensing system. After operating with their original Willach robot for more than 15 years, the pharmacy returned to Willach to implement the latest in automation technology. The new CONSIS C has streamlined stock management, optimised valuable floor space during a store refit, and enabled faster, more convenient service for patients — a vital benefit in a busy regional centre.
CONSIS C, was an easy decision, being in a regional are, staff have always been limited. CONSIS C takes away all the hassle of stock management, the automatic StockMaster takes away hours of needless labour. During our shop fit we wanted to maximise every square metre available, CONSIS C allowed us to optimise space and ensure fast and convenient service for our customers.
Madalyn Brett, Pharmacy Manager, Terry White Chemmart Mackay
Bentleigh Corner Pharmacy
Bentleigh Corner Pharmacy partnered with Willach to create a redesigned dispensary that balances patient care with operational efficiency. The project included the installation of a CONSIS.B channel robot, a compact yet powerful solution that has transformed complex dispensary operations — from dosing and cannabis dispensing to packing and retail pharmacy. The new design not only enhanced the pharmacy’s aesthetic but also streamlined workflows, reduced dispensing time, and freed staff to spend more time with patients.
We have been using the CONSIS B pharmacy dispensing robot in our practice for a number of months and it has exceeded expectations in every aspect. The robot is incredibly efficient, reducing dispensing time significantly and allowing our staff to focus more on patient care.
Sasha Profus, Bentleigh Corner Pharmacy
Menai Wholelife Pharmacy
When Menai Wholelife Pharmacy began planning their refit, they set out to create a forward-thinking dispensary that could support growing script volumes, streamline daily workflow, and enhance accuracy. With their sister store already successfully operating a CONSIS B robot, partnering with Willach to install the first CONSIS C in Australia was a natural next step.
From the very first consultation, the Willach team worked closely with the team to deliver a seamless installation and integration. The project brought together precision German engineering, advanced automation, and a highly experienced local support team — setting a new benchmark for pharmacy efficiency.
Months after installation, the Menai team continue to describe the CONSIS C as a “game changer.” From smooth and professional installation, through to the exceptional ongoing support from Willach’s technicians, every aspect of the experience has exceeded expectations. The pharmacy now enjoys faster dispensing, effortless stock management, and seamless integration with Fred Dispense Plus — transforming both workflow and customer service.
Installation was very smooth, professional and quick. They were very thorough with testing of every aspect prior to finishing, following by all key staff receiving training from Steve.
A few members from Willach arrived from Germany to assist with the build and set up. All were extremely nice and very easy to deal with.
The whole experience from start to where we are now has been excellent and continues to be this way. We cannot be happier with how everything has been. For a new model first in Australia, we are very lucky to have partnered with Willach as the machine has been a game changer for our store. From efficient dispensing, easy loading from anyone in the pharmacy, to being able to track our expiring dispensary items, minimising expired stock due to it delivering of stock on hand based on earlier expiry, to our now seamless integration with Fred Dispense Plus and exceptional team members always checking in and offering their help with anything we need, we could not ask for more.
Peter Nguyen, Pharmacist in Charge
North Adelaide Pharmacy
North Adelaide Pharmacy set out to transform their space into a true community health hub—combining modern design with advanced dispensing technology. To achieve this, the team partnered with Willach to integrate a CONSIS B robotic dispensing system, streamlining operations and improving accuracy across daily workflow.
Since installation, the robot has seamlessly integrated into the team’s processes, helping pharmacists work more efficiently while maintaining a strong focus on patient care.
“The CONSIS B has brought noticeable improvements to the way our dispensary operates, helping the team work more efficiently day to day. We’ve been particularly pleased with how quickly it integrated into our workflow and the positive impact it’s had on dispensing accuracy and organisation.”
Bec Rogers, Chief Pharmacist
Buckley Street Pharmacy, Essendon
Located in Essendon Victoria, Buckley Street Pharmacy recently introduced automation for the first time with the installation of a CONSIS B robotic dispensing system. As an established, services-focused community pharmacy supporting multiple aged care facilities, the team was looking to reduce the time spent on manual stock handling and improve packing workflows as part of a planned renovation.
Working closely with Willach during the design phase, the dispensary and new packing room were configured so CONSIS B dispenses directly to a collection point, significantly reducing unnecessary movement and handling. Since installation, the pharmacy has seen immediate time savings in stock collection and replenishment, more streamlined ordering, and improved dispensary efficiency — allowing pharmacists and technicians to focus on higher-value clinical tasks and patient engagement.
“The main driver for automation was time. CONSIS B has reduced hours of manual stock handling each week and allowed our team to focus more on patient care and pharmacist consults. Working with Willach during the renovation made a huge difference to the outcome.”
Andy Nguyen, Pharmacist,
Buckley Street Pharmacy, Essendon,
We were lucky to start with a blank canvas
Romi Onas, Managing Pharmacist
Slade Pharmacy implemented FAMA K large capacity drawers and FAMA MX under bench drawers for slow moving items; FAMA MX under bench drawers for ultra fast moving items, scripts waiting to be collected and scheduled medication.
A collaboration between acclaimed UK designer Keith
Anderson and Willach produced a state of the art pharmacy.
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