Training Programs with Willach
Willach appreciates that with a change in staff, knowledge and experience with CONSIS is often lost.
This is the reason why we have created a set of training tools and resources for pharmacies who participate in the CONSIS Customer Care Program.
Willach offers webinars, personalised 1-1 coaching and workshop-based training options as well as providing guides, manuals and short Q&A on-demand videos.
Training Pathways for your Pharmacy Team
Whether you’re onboarding new staff or advancing your workflow, our structured CONSIS training ensures every team member has the skills to operate efficiently and confidently. We offer three levels of training, designed to support your team at every stage.
1
Foundations User
For everyday users and new staff
- System basics and navigation
- Filling and loading
- Start up procedures
- Use with current dispense software
- Basic troubleshooting
Operate CONSIS confidently for day-to-day dispensing
2
CONSIS Manager
Ideal For stock, Retail and Pharmacy managers
- Higher level Inventory management
- Add and remove products
- Adjust shelves and dividers
- Using reports to reach KPIs
Take control of workflow and system performance
3
Advanced Inventory Manager
Ideal for high-performance pharmacies. Efficiency and goal driven mindset.
- Master the AIMS dashboard
- Realise business goals
- Maximise work and cashflow
- Automated ordering
- Save time and money
Plan your day, organise your team and future proof your business.
Flexible training, built around your pharmacy
How is training delivered
- 1:1 remote training sessions
- On-demand video library
- Step-by-step user guides
- State workshops
Remote
1:1 training
On-demand
Videos
Step-by-step
User guides
State workshops
Click here for upcoming dates
Need personalised support?
Book a one-on-one remote training session with our experienced team.
Experience levels
The training program is structured across three experience levels. Once all skills units are completed at each level, a certificate of competition is provided.
Skills units
In each experience level the CONSIS Skills Units include:
CONSIS.A and CONSIS.B Machines
CONSIS B machines
A combined Fundamentals and Intermediate workshop training option is offered in the Willach training facility in Melbourne for those who would prefer to learn in person. Advanced training is offered in each state annually.
CONSIS C machines
Comprehensive training is provided upon installation and 1-1 coaching support is provided to your team.
How Training is delivered
Types of CONSIS. Training
Ongoing support, beyond training
Support Videos
Support videos on how to CONSIS
Quick Guides
Quick guides and videos on how to CONSIS
Troubleshooting
Resources to resolve issues you may encounter with CONSIS
FAQs
Common questions we get asked