Willach is the only company to provide you with choice when it comes to automation.
We use an evidence-based approach to work with you to determine which technology will support your business. All automation solutions facilitate safe and efficient dispensing of medicines and support best practice stock management practices.
Is It Time to Upgrade Your CONSIS Robot?
Use these questions to help identify whether your robot is still right for your pharmacy — or whether an upgrade could strengthen your workflow, reliability, and long term business performance.
Technology & Compatibility
- Is your robot still receiving software updates and security support?
- Are you finding that newer integrations (PMS, stock systems, etc.) are no longer compatible with your current robot?
- Has your robot been in service for 10+ years and now struggles to keep pace with modern technology?
Workflow & Layout
- Is your dispensary layout becoming cramped or outdated as services expand?
- Would adding consult rooms, compounding workflows, cannabis supply or DAA packing benefit from new robot exit point options?
- Could redesigning your dispensary improve patient experience or staff movement?
Capacity & Performance
- Are scripts queuing at busy times because the robot can’t keep up with demand?
- Do staff sometimes pick manually even though you have automation?
- Has your script volume or service offering grown significantly since your CONSIS was first installed?
Reliability & Maintenance
- Are you experiencing more frequent maintenance or unexpected downtime?
- Are any spare parts for your robot becoming harder to source, discontinued, or subject to long lead times?
- Would a robot breakdown significantly impact your business due to heavy reliance on automation?
Did you answer YES to four or more questions?
If you answered yes to four or more of these questions – you are in the upgrade window
Future Proofing
- Is your pharmacy expanding services that require greater speed, precision, or integration?
- Would a more modern robot better support your dispensary for the next 10 years?
- Are you planning a renovation, workflow redesign, or business growth phase?
Transforming efficiency
at TerryWhite Chemmart Mackay
At Terry White Chemmart Caneland in Mackay, the team recently upgraded their CONSIS A Machine with the installation of a CONSIS C robotic dispensing system. After operating with their original Willach A machine robot for more than 15 years, the pharmacy returned to Willach to implement the latest in automation technology. The new CONSIS C has streamlined stock management, optimised valuable floor space during a store refit, and enabled faster, more convenient service for patients — a vital benefit in a busy regional centre.
Let’s design a smarter workflow for your pharmacy.
Upgrading your automation
Smarter. Faster. More efficient. Your next generation awaits.
Your CONSIS A has served your pharmacy well for many years. Now it’s time to experience the next generation of automation. We will work with you to create a transition plan for your business.
Three easy steps to transition
Dispensary Drug Analysis
A detailed overview of your current dispensary operations and dispense history
Dispensary Design
Using the information obtained in the analysis and your business objectives we develop several design options for your consideration
Review the Options
Reviewing the options with you to identify an appropriate course of action and timing
Which CONSIS will work in my Pharmacy
Willach offers a choice when it comes to pharmacy robotics. Different robots perform storage and dispensing functions, the way they do this is differs. As part of the data analysis, we work with you to look at the different options available and empower you with knowledge and information so that you can make the best choice for your business.
To start exploring these options, please identify the most important factor when making your technology selection.
Fastest dispensing speed
Breadth of range automated
Smallest footprint
Assisted loading capability
Your response indicates that a CONSIS C machine might be the right robot for you.
The latest in pharmacy robotic automation.
Latest technology with stunning design and great usability.
This machine was designed with pharmacists’ input and user requirements at the forefront of its development.
The sophisticated construction maximises storage capacity whilst still providing ample room if you need to access the interior. The unique shelf and internal fittings design creates more room for drugs to be stored per square metre.
This machine is built based on your customised requirements.
Your response indicates that a CONSIS B machine might be the right robot for you
The CONSIS.B - fast, compact, efficient.
Tried and tested, this robot is built utilising channel technology. Now in its sixth generation, it has the latest user interface offering improved reporting and functionality.
It multi picks, delivers scripts in 4-6 seconds and has the highest density with the smallest footprint.
With 6 machine sizes holding anywhere from 3,680 – 16,560 packages.
A B0 or B1 machine, are solid replacement options for the A machine, if your business has grown substantially the B2 represents a great option.
Your response indicates that a CONSIS C machine might be the right robot for you.
The latest in pharmacy robotic automation.
Latest technology with stunning design and great usability.
This machine was designed with pharmacists’ input and user requirements at the forefront of its development.
The sophisticated construction maximises storage capacity whilst still providing ample room if you need to access the interior. The unique shelf and internal fittings design creates more room for drugs to be stored per square metre.
This machine is built based on your customised requirements.
Your response indicates that a CONSIS B machine might be the right robot for you
The CONSIS.B - fast, compact, efficient.
Tried and tested, this robot is built utilising channel technology. Now in its sixth generation, it has the latest user interface offering improved reporting and functionality.
It multi picks, delivers scripts in 4-6 seconds and has the highest density with the smallest footprint.
With 6 machine sizes holding anywhere from 3,680 – 16,560 packages.
A B0 or B1 machine, are solid replacement options for the A machine, if your business has grown substantially the B2 represents a great option.
FAQS
Q: How long does it take from ordering a machine to install?
A: Lead times vary depending on the model and pharmacy requirements. If you are replacing your machine with the updated B machine, we carry some machines in stock. If you are replacing it with the newer C machine with a StockMaster (autoloader) these are customised to your space, we allow 22 weeks. We’ll provide a clear project timeline so you can plan confidently.
Q: What assistance can I expect from Willach to help me decide?
A: We draw up dispensary layout plans and work out where we can help you by more efficient. We look at your existing workflows, review your current dispense data and get an idea of the growth in prescription numbers to work out the right size machine for you.
Q: Can Willach provide assistance with drug and dispense analysis and any new requirements?
A: Yes. We conduct a comprehensive drug file and dispense data analysis to optimise stock management and robot performance for your pharmacy’s unique needs.
Q: What support model is offered with new machines? How long does it last?
A: CONSIS robots come with a comprehensive service and maintenance package which includes annual servicing, emergency break fix support, training support, software licences and it covers all parts and maintenance. Our support is delivered by our own locally employed service technicians. Support agreements are available for the useful life of your machine.
Q: Is installation disruptive to pharmacy operations?
A: The Willach installation process is carefully planned to minimise disruption. All B machine installations are completed within 3 days and a C machine within 5 days.
Q: How much training is required on a new machine?
A: Training is straightforward and tailored to your team. Training is delivered onsite and most pharmacies are confident using their new CONSIS machine within 1–2 days. We have ongoing remote 1-1 coaching when you need it.
Q: What does a new machine offer in addition to the current/old one?
A: CONSIS C machines deliver faster dispensing, autoloading capability, greater storage density, improved software, and seamless integration with dispense systems.
A: CONSIS B machines provide high-speed, channel-based dispensing with excellent reliability and throughput. They are ideal for pharmacies with high script volumes that want fast picking speeds, efficient workflows, and the ability to scale as business grows.
Q: What dispense software packages will the new robot work with?
A: No matter which machine you go with, they seamlessly integrate with all Dispense software providers.
Q: Can a stock management system be integrated with the new machine?
A: Our B machine customers also purchase the Adanced Inventory Management System (AIMS) which has real-time inventory information, reliable dispense history and and automated ordering through PharmX saving you hours of work.
Q: What is the expected life of a new machine?
A: With proper care and service, a CONSIS robot is designed for long-term use. We have customers with operational machines which are 17+ years old. Given the build quality, service history and support, you would be safe to assume that you can get 12-15 years of reliable performance.
Q: What is the length of support period offered?
A: We support your machine for its entire serviceable lifetime, with flexible service agreements and ongoing access to upgrades where available.
Q: What if I decide not to change my robot?
A: Older machines may remain in use, but parts, service, and software updates become limited as they age.
Q: Do you have machines in stock?
A: B machines come in set sizes and we carry a small range in stock. C machines are 100% customisable and we manufacture this in Germany.
Q: Why do I have to consider a new robot?
A: As technology advances, older models become harder to support. Component suppliers may no longer carry the parts we need to keep your machine going.
Q: Can I trade-in my robot?
A: Trade-in options are available and can be factored into your new solution. Speak with our team about what’s possible.
Q: Can Willach remove my robot?
A: Absolutely. We provide a complete de-installation and removal service, making the transition smooth and stress-free.
Q: I’ve heard some suppliers claim the Willach robots aren’t approved by Fred. Is that true?
A: No — this is incorrect. Willach is an official Fred marketplace supplier. Competitors who suggest otherwise are misleading you.
Q: How does Willach’s support compare?
A: Willach has been servicing robots across Australia for the last 20 years. We have an unrivalled 5-star customer rated support and are considered to be the benchmark offering when it comes to pharmacy support.
Willach employs its own service technicians, the team who install your machine will be the same people who attend to your break fixes, do your annual service and answer any calls to the service support line. The technicians report to our Managing Director and so this means that any service issues or breakdowns are immediately communicated right to the top and our resources immobilised o get you up and running as quickly as possible. Our machine uptime is confidently 99.9% across the robots installed.
Q: I was told Willach outsource their service and support, is this true?
A: No — this is incorrect. Competitors who suggest otherwise are misleading you. The quality of our service and support is so important that the technicians report directly to the Managing Director, who takes pride in the fact that our technicians are given 5-start ratings by customers. The high levels of service are why our existing customers return to us when purchasing new machines.
Upgrade your dispensary for the decade ahead
By proactively managing your upgrade, you are in control of your timing and protecting your business from potential costly downtime.
Register your interest or call your regional manager to have a chat about what options work for you.