Expert service to maximise your robot’s performance
Our CONSIS Customer Care Program keeps your pharmacy running efficiently with expert service, preventative maintenance, and ongoing support from the same technicians who built your system.
The CONSIS Customer Care Program is designed to maximise uptime, extend the lifespan of your equipment, and give you total peace of mind.
Every Willach automation customer is supported by our in-house service team — not third parties — who provide fast, reliable assistance 365 days a year.
365-day phone support
Our expert team is available from 8am to 8pm, 365 days a year. You’ll always reach a Willach technician — not a call centre.
National Service Coverage
Our dedicated service technicians are based at our Melbourne head office and travel across Australia and New Zealand to deliver consistent, expert support wherever you are.
Preventative Maintenance
Regular servicing and inspections help identify potential issues early, ensuring maximum uptime and reliability.
Remote Diagnostics & Updates
Our technicians can connect remotely to diagnose, troubleshoot, and apply software updates, minimising disruption to your workflow.
Hands-On Training
We provide practical training for your team during installation and ongoing refresher sessions to keep staff confident and capable.
Direct Escalation Path
Any major issue is immediately escalated to senior management, ensuring your pharmacy gets the resources it needs quickly.
Proven Uptime
Our systems maintain 99.9% uptime across Australia — a testament to the reliability of German engineering and the strength of our support team.
Custom Reporting & Integration
Through seamless integration with Fred Dispense Plus and AIMS, you can access real-time reporting and stock visibility — helping your team make informed decisions and improve workflow efficiency.
Built-In Redundancy Systems
CONSIS technology is designed with intelligent fail-safes and redundancy measures, ensuring your pharmacy can continue operating smoothly even in the rare event of a system component fault.
Software Licence Fees & Upgrades
All CONSIS systems include ongoing software updates as part of your Customer Care Program. This ensures your robot remains compatible with the latest dispense software versions, security standards and feature enhancements — with no hidden licence renewal fees.
Why Choose Willach Support?
Experienced Team
The same technicians who install your machine provide your ongoing service.
Fast response
Service available 365 days a year, with direct escalation for critical issues.
Proactive Maintenance
Regular inspections prevent small issues becoming major disruptions.
Trusted partner
1,500+ pharmacies across Australia and New Zealand rely on Willach to keep their dispensaries running smoothly.
Trusted Support When It Matters Most
Our customers know they can rely on the Willach service team — available every day of the year and always ready to go the extra mile.